GENERAL
1. This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. We are committed to protecting and respecting your privacy. The domain name www.propex.ai ("Platform"), is owned and operated by Colife Advisory Private Limited (hereinafter referred to as “Colive”) having its Corporate office at 1st Floor, Kote MR Plaza, BBMP Katha No.755/95/3 Doddanekundi, Marathahalli Outer Ring Road, Bangalore, Karnataka, India, 560037 where such expression shall, unless repugnant to the context thereof, be deemed to include its respective representatives, administrators, employees, directors, officers, agents and their successors and assigns.
3. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you visit our website and Mobile Applications (herein after Website & Mobile Applications collectively be referred to as “Platform”), and use the services available on the Platform ("Services"), and how we use and disclose that information
4. For this Privacy Policy ("Policy"), wherever the context so requires,
5. The headings of each section in this Policy are only for the purpose of organizing the various provisions under this Policy in an orderly manner and shall not be used by either Party to interpret the provisions contained herein in any manner. Further, it is specifically agreed to by the Parties that the headings shall have no legal or contractual value.
6. The use of the Platform by the User is solely governed by this Policy as well as the Terms of Use of the Platform ("Terms", available at www.propex.ai), and any modifications or amendments made thereto by the Company from time to time, at its sole discretion. Visiting the home page of the Platform and/or using any of the services provided on the Platform shall be deemed to signify the User's unequivocal acceptance of this Policy and the terms and the User expressly agrees to be bound by the same. The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that expiry / termination of either one will lead to the termination of the other.
7. The User unequivocally agrees that this Policy and the aforementioned Terms constitute a legally binding agreement between the User and the Company, and that the User shall be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by the Platform, and that the same shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. The User acknowledges and agrees that no signature or express act is required to make these Terms and the Policy binding on the User, and that the User's act of visiting any part of the Platform constitutes the User's full and final acceptance of the Policy and the terms.
8. The Parties expressly agree that the Company retains the sole and exclusive right to amend or modify the Policy and the Terms without any prior permission or intimation to the User, and the User expressly agrees that any such amendments or modifications shall come into effect immediately. The User has a duty to periodically check the Policy and Terms and stay updated on their provisions and requirements. If the User continues to use the Platform following such a change, the User will be deemed to have consented to all amendments / modifications made to the Policy and Terms. In so far as the User complies with the Policy and Terms, he/she is granted a personal, non-exclusive, non-transferable, revocable, limited privilege to enter, access and use the Platform.
GRIEVANCE OFFICER
In accordance with Information Technology Act 2000 read with Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, the name and contact details of the Grievance Officer are provided below:
Mr. Sheshadri K
Colife Advisory Private Limited
Phone: +91 8861653171
Email: grievances@colive.com
Time: Monday- Friday (9:00 - 20:00)
COLLECTION OF PERSONAL AND OTHER INFORMATION
“Personal information” is defined to include information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.
“Sensitive personal data or information” Sensitive personal data or information of a person means such personal information which consists of information relating to;
9. The User expressly agrees and acknowledges that the Company collects and stores the User’s personal information, which is provided by the User from time to time on the Platform, including but not limited to the User's user name, passwords, email address, name, address, age, date of birth, sex, nationality, shopping preferences, browsing history, etc., as well as any images or other information uploaded/published by the User on the Platform. The User is aware that this information will be used by the Company/Platform to provide services and features targeted at the User that are most likely to meet the User’s needs, and to customize and improve the Platform to make its user's experiences safer and easier.
10. The User is aware that the Company/Platform may automatically track certain information about the User based upon the User's IP address and the User’s behaviors on the Platform, and the User expressly consents to the same. The User is aware that this information is used to do internal research on user demographics, interests, and behavior, to enable the Company/Platform to better understand, and cater to the interests of its users. The User is expressly made aware that such information may include the URL that the User visited prior to accessing the Platform, the URL which the User subsequently visits (whether these URLs form a part of the Platform), the User's computer & web browser information, the User's IP address, etc.
11. If the User chooses to purchase products / services from the Platform, the User consents to allowing the Company/Platform to collect information about the User's buying behaviors and trends.
12. If the User chooses to post messages / reviews / feedback anywhere on the Platform, including but not limited to message boards, chat rooms, other message areas, etc., the User is aware that any and all such information provided / uploaded will be collected and stored by the Company indefinitely, and that such retained information may be used to resolve disputes, provide customer support, troubleshoot problems, etc., and that such information, if requested, may be provided to judicial or governmental authorities of requisite jurisdiction, or otherwise used by the Company/Platform as permitted by applicable laws.
13. The User is aware that any and all information pertaining to the User collected by the Company, whether or not directly provided by the User to the Company/Platform, including but not limited to personal correspondence such as emails or letters, feedback from other users or third parties regarding the User's activities or postings on the Platform, etc., may be collected and complied by the Company/Platform into a file/folder specifically created for / allotted to the User, and the User hereby expressly consents to the same.
14. The User is aware that while he/she can browse some sections of the Platform without being a registered user, certain activities (such as placing an order) require the User to provide valid personal information to the Company/Platform for the purpose of registration. The User is aware that the contact information provided to the Company/Platform may be used to send the User offers and promotions, whether based on the User's previous orders and interests, and the User hereby expressly consents to receiving the same.
15. The User is aware that the Company/Platform may occasionally request the User to complete optional online surveys. These surveys may require the User to provide contact information and demographic information (like zip code, age, income bracket, sex, etc.). The User is aware that this data to is used to customize the Platform for the benefit of the User and providing all users of the Platform with products/services/content that the Company/Platform believes they might be interested in availing of, and to display content according to the User's preferences.
16. The User is further aware that the Company/Platform may occasionally request the User to write reviews for products/services purchased/availed of by the User from the Platform, and reviews for the various sellers listing their products/services on the Platform. The User is aware that such reviews will help other users of the Platform make prudent and correct purchases, and also help the Company/Platform remove sellers whose products are unsatisfactory in any way, and the User hereby expressly authorizes the Company/Platform to publish any and all reviews written by the User on the Platform, along with the User's name and certain contact details, for the benefit and use of other Users of the Platform.
17. Nothing contained herein shall be deemed to compel the Platform/Company to store, upload, publish, or display in any manner content/reviews/surveys/feedback submitted by the User, and the User hereby expressly authorises the Platform/Company to remove from the Platform any such content, review, survey, or feedback submitted by the User, without cause or being required to notify the User of the same.
18. You undertake that your personal information shall at all times be accurate, complete and up to date. We shall also make reasonable efforts to provide you with the opportunity to request correction of your personal information provided to us if the same is inaccurate; or even to delete the personal information, if so requested and subject to applicable law. Further, we may decline to process requests which we find to be contrary to the terms laid down under this Policy, Platform Terms and Conditions or any applicable laws, require disproportionate technical effort, jeopardize the privacy of others or are extremely impractical.
19. Also Propex shall retain registration information about a user for a period of one hundred and eighty days after cancellation or withdrawal of registration from users.
COOKIES
20. The User is aware that a ‘Cookie’ is a small piece of information stored by a web server on a web browser so it can later be traced back from that particular browser, and that cookies are useful for enabling the browser to remember information specific to a given user, including but not limited to a User's login identification, password, etc. The User is aware that the Platform places both permanent and temporary cookies in the User's computer's hard drive and web browser, and does hereby expressly consent to the same.
21. The User is further aware that the Platform uses data collection devices such as cookies on certain pages of the Platform to help analyse web page flow, measure promotional effectiveness, and promote trust and safety, prevent fraudulent activity, improving security and that certain features of the Platform are only available using such cookies. While the User is free to decline the Platform's cookies if the User's browser permits, the User may consequently be unable to use certain features on the Platform
22. Approved third parties also may set cookies when you interact with our services.
23. Third parties use cookies in the process of delivering content, including ads relevant to your interests and to perform services on behalf of us.
24. You acknowledge that some entities and /or countries where we may transfer your personal information may not comply with data protection policies which are as stringent as the laws of India or the policies followed by Propex. You acknowledge that it is adequate that when we transfer your personal information to any other entity within or outside India, we will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy
DIVULGING/SHARING OF PERSONAL INFORMATION
25. The User is aware that the Platform/Company may share the User's personal information with other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of the Platform's services; and to facilitate joint or co-branded services, where such services are provided by more than one corporate entity.
26. The User is aware that the Platform/Company may disclose personal information if required to do so by law or if the Platform/Company in good faith believes that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. The Platform/Company may also disclose the User's personal information to law enforcement offices, third party rights owners, or other third parties if it believes that such disclosure is reasonably necessary to enforce the Terms or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of its users, or the general public.
27. The User is further aware that the Platform/Company and its affiliates may share / sell some or all the User's personal information with other business entities should the Company/Platform (or its assets) plan to merge with, or be acquired by such business entity, or in the event of re-organization, amalgamation, or restructuring of the Company's business. Such business entity or new entity will continue to be bound be the Terms and Policy, as may be amended from time to time.
DATA SECURITY
28. Transactions on the Platform are secure and protected. Any information entered by the User when transacting on the Platform is encrypted to protect the User against unintentional disclosure to third parties. The User's credit and debit card information is not received, stored by or retained by the Company / Platform in any manner. This information is supplied by the User directly to the relevant payment gateway, which is authorized to handle the information provided, and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
THIRD PARTY ADVERTISEMENTS / PROMOTIONS
29. The User is aware that the Company/Platform uses third-party advertising companies to serve ads to the users of the Platform. The User is aware that these companies may use information relating to the User’s visits to the Platform and other Platforms to provide customized advertisements to the User. Furthermore, the Platform may contain links to other Platforms that may collect personally identifiable information about the User. The Company/Platform is not responsible for the privacy practices or the content of any of the linked Platforms, and the User expressly acknowledges the same and agrees that all risks associated will be borne entirely by the User.
USER'S CONSENT
30. By using the Platform and/ or by providing information to the Company through the Platform, the User consents to the collection and use of the information disclosed by the User on the Platform in accordance with this Policy, including but not limited to the User's consent the Company/Platform sharing/divulging the User's information, as per the terms contained hereinabove in Section 4 of the Policy.
DISPUTE RESOLUTION AND JURISDICTION
31. It is expressly agreed to by the Parties hereto that the formation, interpretation and performance of this Policy and any disputes arising here from will be resolved through a two-step Alternate Dispute Resolution ("ADR") mechanism. It is further agreed to by the Parties that the contents of this Section shall survive even after the termination or expiry of the Policy and/or Terms.
The Parties expressly agree that the Terms, Policy and any other agreements entered between the Parties are governed by the laws, rules and regulations of India, and that the Courts at Bangalore shall have exclusive jurisdiction over any disputes arising between the Parties.
Your Consent: By accessing our Platform and using it on a continued basis, you expressly consent and confirm to Colive collecting, maintaining, using, processing and disclosing your personal and sensitive personal information in accordance with this Privacy Policy.
Contacting Us: If you have any questions about this Privacy policy, the practices of this site, or your dealings with this site, we request you to contact us at +91 8185 800 800
ANNEXURE 1: LIST OF RESTRICTED INFORMATION UNDER INTERMEDIARY RULES
The Intermediary Rules require intermediaries to communicate to its users in its terms and conditions to not host, display, upload, publish, transmit or share on their platform information which: